1.
Reservation & Booking procedures
a.
YOUR HOLIDAY RESERVATION On receipt of your deposit, subject to
availability of our sailing packages and at our discretion, YachtHop will
reserve your place on your selected sailing holiday. A contract is made between
you and Istion Yachting Limited
(Registered in Greece) only upon your booking being confirmed and accepted by
us and our communication thereof to you or your travel agent.
b.
Booking confirmation is the advice and invoice we send you outlining the names of person(s)
booked, the date of departure of your sailing holiday, the deposit amount to be
paid and the date it is due by, the balance of payment required and the date it
is due by and details of payment options. This booking confirmation will also
outline the balance of payment required from you and the date this is due in
order to complete your arrangement with us.
c.
Contract: means any
booking, arrangement or agreement made between you and YachtHop [a brand of
Istion Yachting Limited].
We, us, our, ourselves, YachtHop: is a brand owned and operated by Istion Yachting LTD.
Website: www.yachthop.gr
You, your: any person(s) named on the booking form regardless if noted at the
time of booking or added or deleted at a later date.
d.
All monetary
amounts are stated in Euro (€) and
are payable inclusive of VAT and in Greece unless otherwise provided.
Where the context permits the singular includes the plural and vice versa.
References to Clauses are to clauses in this contract.
The law of Greece will apply to the contract made between you and ourselves.
If any provision(s) of this contract is or becomes invalid and unenforceable
then that provision will be deemed to be deleted. However that provision will
not affect the remainder of the contract which will remain in full force and
effect subject to any modifications which are deemed necessary by the deletion
of the invalid or unenforceable provision(s).
e.
If a person
confirms a booking through our online booking form on our website or made the
booking through a travel agent associated with us, they must ensure all
person(s) named on the booking form have read and understood these terms and
conditions which form the basis of our contract with you. If any person named
on this booking form is under 18 years of age at the time of booking then they
must obtain the consent of their parent(s) or guardian(s), who must also have
read these terms and conditions.
It will be the responsibility of the person(s) who made the booking through our
online booking form or made the booking through a travel agent associated with
us to ensure the booking confirmation is sent to all person(s) noted on the
booking form regardless of whether they are noted on the booking form at the
time of booking or added at a later date. It will also be the responsibility of
the person(s) who made the booking to inform us of any errors that are on the
booking confirmation within 10 working days of it being sent. In accordance with
clause 3.k we will not be liable for any erroneous information supplied by you.
Likewise we will also not be liable for any loss suffered by you as a result of
any of our emails being blocked by web filters or firewalls.
2.
Payment & Cancellation Terms & Conditions
a.
In order to
reserve your holiday, a deposit equivalent of 50% of the total trip price, per person per trip must be submitted to
YachtHop within 7 days in respect of that holiday. If a booking is made within 60
days of departure from your home country full payment is due at time of booking
creation. This payment is in addition to any deposit required by your travel
agent. The deposit is accepted as a first installment of the holiday price by YachtHop only once the booking has been
confirmed in writing by YachtHop or
your travel agent.
b.
The balance of the
holiday price must be paid by no later than 60 days prior to the scheduled
holiday departure date from your home country. This date will be stated on the
confirmation issued to you/your agent by YachtHop.
c.
If payment isn’t
made by the due date, YachtHop may
assume that you have cancelled and cancellation charges in accordance with clause
2.g below will be levied by YachtHop.
d.
Tickets and other
documents will not be forwarded until full payment has been received by
us.
e.
In the case of
Late Bookings made within 60 days of your departure from your home country, the
full cost of the holiday will be payable immediately on booking and we reserve
the right to provide all travel documents via email.
f.
YachtHop reserves the
right to cancel the booking and apply cancellation charges should payments not
be received within the above specified periods.
g.
If you wish to
cancel your arrangements with us, other than failing to pay the balance of the
purchase price by the date required, then we must be notified of such
cancellation in writing. The date of cancellation by you will be the date we
receive the notice of cancellation. If we receive notice of such cancellation
less than 10 weeks, but more than 45 days prior to your departure date then we
will attempt to refund your payment to you, minus your deposit already paid and
a 80€ administration fee per person.
h.
If we receive
notice of such cancellation less than 45
days prior to your departure date then your booking will be treated as a
cancellation and normal cancellation fees will apply.
i.
YachtHop reserves the
right to change or cancel your booking in accordance with operating
requirements or circumstances beyond its control.
j.
Should change or
cancellation prove necessary we will give you reasonable notice thereof, in the
circumstances, and where available, offer you a comparable alternative. Where
cancellation is necessary, a minimum period of 45 days notice will be given by us
unless the circumstances leading to the cancellation were beyond our reasonable
control.
k.
If an alternative
is not available or acceptable you will be entitled to either a full refund of
monies paid by you to us or transfer to another YachtHop sailing trip without
payment of any transfer fee.
l.
If the change or
cancellation is due to force majeure (i.e. circumstances like political unrest,
war or threat of war, riots, civil strife, closure of airports or ports,
industrial disputes, terrorist activity, natural and nuclear disasters, fire,
epidemic or health risk, Acts of God, adverse weather conditions or other
similar events beyond YachtHop’s control) we will give a full refund of any
monies paid to us less reasonable expenses incurred by us in respect of your
booking.
m.
YachtHop is not
responsible for the cost of any other travel arrangements affected due to
cancellation or the rescheduling of any holiday.
3.
General Conditions
a.
The information in
our website is correct to the best of our knowledge at the time of going to
print (January, 2018) but we cannot guarantee that any item or amenity
mentioned will be available especially where we have no direct control over
it.
b.
In the event you
have purchased a trip through YachtHop, and this trip is operated by a
third-party partner of us, our responsibility is limited to the operation of
the purchased trip at the time booked, without us being responsible for the
delivery or the enjoyment of the trip booked. However, we are in constant
contact with our partners to ensure that all our guests will be having a safe
and joyful trip.
c.
YachtHop constantly
strives to improve trip itineraries and features. If such improvements can be
made, or unforeseen circumstances beyond our control make changes necessary, we
reserve the right to vary itineraries and to substitute destinations.
d.
YachtHop is not
responsible for any other travel arrangements affected due to our
cancellations.
e.
YachtHop’s holidays are specifically planned for those who want to experience sailing
onboard a sailing yacht. Consequently the facilities and activities on a
YachtHop holiday are not appropriate to persons who are affected by sea, are
not willing to become part of a sailing crew, and who are not in a health
and/or physical standard to follow this type of holiday
f.
YachtHop must be advised
of any medical conditions or physical disability requiring special attention
before you book your holiday. If you do not advise us at this stage, we may
refuse to accept your booking. We may also refuse you if we feel that the
holiday chosen is not suitable without a suitably qualified companion. YachtHop will try to help you with your
requirements but cannot guarantee to do so, either on our own or our suppliers’
(such as hotels, restaurants and excursions) behalf.
g.
The Company does
not employ medical personnel. Any necessary medical attention will be provided
by a local facility at the passenger’s expense. The Company is not responsible
or liable for any losses or costs incurred as a result of medical services
obtained while on trip, or for the quality of the care or services received.
h.
You are
responsible for all travel arrangements and costs to/from the point of
commencement/ conclusion of the holiday.
i.
There may be times
when the YachtHop Skipper has to
make a decision in your best interests or the best interests of their crew. You
agree to comply with the authority and decisions of the appointed YachtHop Skipper and the laws of the country
in which you are travelling. If you do not so comply or if, in the YachtHop Skipper’s opinion, you are not
compatible with the general enjoyment and well being of other members on the
holiday or smooth operation of the holiday itself, we reserve the right to
refuse to let you continue with the holiday.
j.
We do not tolerate
the possession or carriage of illegal or restricted substances (drugs).
Furthermore, you agree that your fellow travellers and any YachtHop staff have the right to travel/work in a safe environment.
Any threats to their safety, well being or inappropriate behaviour by you,
whether verbal or physical, will be taken extremely seriously and may result in
the immediate termination of your holiday. In such event, you will be
responsible for your own repatriation and related costs and have no claims
against us.
k.
Notwithstanding
anything else in this contract we will not be liable to you in any way for any
loss, expense, damages, injury, illness or death if your claim was as a result
of:
- Any act, omission or failure by any employee(s), if they were not acting in
the course of their employment carrying out the duties they were contracted to
do with us;
- Any act, omission or failure by any of our supplier(s);
- Any act, omission or failure by you, a person named on your booking form,
whether at the time of booking or added at a later date, or another member of
the public who has contracted our services for a sailing holiday and is on one
of our yachts;
- Any erroneous information supplied by you or a party on your booking form;
Any act, omission or failure by any third party
l.
You are
responsible for any costs incurred as a result of damage or excess cleaning
fees related to your accommodation. You are advised to immediately report any
pre-existing damage in your cabin to a YachtHop
staff as soon as it is discovered.
m.
The Company may,
in its sole discretion, decline the booking of any passenger or remove any
passenger who cannot comply or refuses to comply with the Company’s terms and conditions.
The Company is not responsible for any costs incurred in the event a passenger
is removed from a trip. Passengers agree not to hold the Company or any of its
related entities liable for any actions taken under these terms and conditions.
n.
It is your
responsibility to have a valid passport and all visas, permits and certificates
required for your selected holiday before your departure as well as any
necessary vaccinations and to comply with all applicable laws. YachtHop is not responsible for any
costs incurred as a result of failing to obtain necessary visas. Any costs
whatsoever regarding obtaining, replacing or changing visas whilst on trip
(including accommodation, meals, flights and transfers incurred due to
associated delays) are at your own expense.
o.
In the event of
your withdrawal from a holiday after the commencement as a result of illness,
you must obtain a medical certificate in support of any insurance claim. No
refunds will be made for any absence from the trip.
p.
Under no
circumstances can we be held responsible for snow or weather conditions, nor
can any holiday be cancelled or amended by you at any time on the basis of snow
or weather conditions.
q.
We will not be in
breach of this contract if the breach was caused by something that is unforeseeable
and beyond our control. Accordingly, we will not be liable for any act,
omission or failure under this contract if that act, omission or failure was as
a consequence, beyond our, our employees or our suppliers reasonable control,
including but not limited to civil disruption, industrial disputes, terrorism,
war, extreme weather conditions, fire and natural disasters.
